Returns & Exchanges
At CandyStore.com, we want your sweet treats to arrive in perfect condition; if you are unhappy with your order, items can be returned within 30 days of delivery provided they are unopened and in original packaging.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Prepare the Package
Carefully pack the unopened candy in its original shipping box or a similar sturdy container to prevent damage during transit.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing